Messaging & Support
There are two ways to get help inside Apptonomy: the in-app messaging panel for a back-and-forth conversation, and the Support Center for a one-off request or a look through the FAQ. This page also covers deleting your account.
Before you start
- You need to be signed in. Both surfaces live inside the app.
- Nothing else is required — messaging and the contact form are available on every plan.
In-app messaging
Messaging is a threaded conversation with the Apptonomy team, kept in one place so you can follow it over time. A question, a problem report and an idea all go through the same door and get the same thread.
1. Open the composer
Open Support at the bottom of the left navigation and click Message Us. It carries an unread badge when there are new replies waiting. A small floating panel opens; the page underneath stays usable while you write.
2. Write your message
- Message type (optional) — Something’s broken, Idea, Confusing, Question or Other.
- Message — what is going on, what you expected, and anything that helps us help you. There is no separate subject line; the first words of your message become the thread’s title.
You can attach images or videos, screenshot the page, point at the part of the page the message is about, or speak instead of typing. Page, browser and account details are included automatically so you do not have to describe where you were.
Click Send. You land in the new thread straight away, and you get a confirmation email.
3. Follow the thread
Replies appear in the same thread and mark themselves read when you view them. Your messages, at the top of the composer, opens the list of your conversations; you can also open a thread full-screen from the Messages page.
The Support Center
The Support Center is the page to use for a single request or to browse answers before reaching out.
1. Open Support
Go to the Support Center from the app. It links out to this full documentation site and shows a short FAQ.
2. Send a support request
Fill in the Contact Support form:
- Subject — a brief description of your issue.
- Request Type — Technical Support, General Question, Feature Suggestion, Bug Report, or Other.
- Priority — Low, Normal, High, or Urgent.
- Message — describe your issue in detail.
Click Send Message. You’ll see a confirmation that the message was received. You can also email the team directly at support@apptonomy.ai.
Delete your account
Account deletion is permanent and lives in the Support Center.
1. Open the Danger Zone
Scroll to the Delete Account panel (the red “Danger Zone”) in the Support Center and click Delete Account.
2. Confirm
A confirmation dialog explains what will be removed:
- All your projects.
- All connections to App Store and Google Play.
Type DELETE ACCOUNT into the field to enable the button, then click Delete Account.
Verify it worked
- A sent message shows a confirmation, and messaging threads appear in the panel with your message at the top.
- After account deletion, you’re signed out and returned to the app’s entry point.
Troubleshooting
I sent a support message but got an error
The form shows “Error sending message. Please try again.” if the request didn’t go through — usually a dropped connection. Resubmit; if it keeps failing, email support@apptonomy.ai directly.
The Delete Account button is greyed out
The button only enables once you’ve typed DELETE ACCOUNT exactly, in capitals, into the confirmation field. This is deliberate friction on an irreversible action.