--- title: Messaging & Support description: How to reach the Apptonomy team, and how to delete your account. --- There are two ways to get help inside Apptonomy: the in-app messaging panel for a back-and-forth conversation, and the Support Center for a one-off request or a look through the FAQ. This page also covers deleting your account. ## Before you start - You need to be signed in. Both surfaces live inside the app. - Nothing else is required — messaging and the contact form are available on every plan. ## In-app messaging Messaging is a threaded conversation with the Apptonomy team, kept in one place so you can follow it over time. A question, a problem report and an idea all go through the same door and get the same thread. ### 1. Open the composer Open **Support** at the bottom of the left navigation and click **Message Us**. It carries an unread badge when there are new replies waiting. A small floating panel opens; the page underneath stays usable while you write. ### 2. Write your message - **Message type** (optional) — **Something's broken**, **Idea**, **Confusing**, **Question** or **Other**. - **Message** — what is going on, what you expected, and anything that helps us help you. There is no separate subject line; the first words of your message become the thread's title. You can attach images or videos, screenshot the page, point at the part of the page the message is about, or speak instead of typing. Page, browser and account details are included automatically so you do not have to describe where you were. Click **Send**. You land in the new thread straight away, and you get a confirmation email. ### 3. Follow the thread Replies appear in the same thread and mark themselves read when you view them. **Your messages**, at the top of the composer, opens the list of your conversations; you can also open a thread full-screen from the **Messages** page. ## The Support Center The Support Center is the page to use for a single request or to browse answers before reaching out. ### 1. Open Support Go to the **Support Center** from the app. It links out to this full documentation site and shows a short FAQ. ### 2. Send a support request Fill in the **Contact Support** form: - **Subject** — a brief description of your issue. - **Request Type** — **Technical Support**, **General Question**, **Feature Suggestion**, **Bug Report**, or **Other**. - **Priority** — **Low**, **Normal**, **High**, or **Urgent**. - **Message** — describe your issue in detail. Click **Send Message**. You'll see a confirmation that the message was received. You can also email the team directly at **support@apptonomy.ai**. ## Delete your account Account deletion is permanent and lives in the Support Center. ### 1. Open the Danger Zone Scroll to the **Delete Account** panel (the red "Danger Zone") in the Support Center and click **Delete Account**. ### 2. Confirm A confirmation dialog explains what will be removed: - All your projects. - All connections to App Store and Google Play. Type **DELETE ACCOUNT** into the field to enable the button, then click **Delete Account**. :::caution[This cannot be undone] Deleting your account permanently removes your projects and store connections. It does **not** touch your actual App Store or Google Play apps — your live store listings are unaffected. There is no way to recover deleted account data. ::: ## Verify it worked - A sent message shows a confirmation, and messaging threads appear in the panel with your message at the top. - After account deletion, you're signed out and returned to the app's entry point. ## Troubleshooting ### I sent a support message but got an error The form shows "Error sending message. Please try again." if the request didn't go through — usually a dropped connection. Resubmit; if it keeps failing, email **support@apptonomy.ai** directly. ### The Delete Account button is greyed out The button only enables once you've typed **DELETE ACCOUNT** exactly, in capitals, into the confirmation field. This is deliberate friction on an irreversible action. ## Related - [Emails & preferences](/docs/communication/emails-and-preferences) - [Getting started](/docs/getting-started)